Warranty
All items purchased have 12 months manufacturer’s warranty.
Centre diamond purchases of 1.00 carat and under are covered in Lugaro Lifetime Diamond Guarantee.
Watches and coloured gemstones are not covered. Watches are accompanied by manufacturer’s warranty. Conditions vary per brand.
Gemstones are not covered because most gemstones, other than the corundum family, are very soft and susceptible to scratches, chips, cracking, etc. It is clients’ responsibility to care for and maintain their gemstones.
For full details and to find out about our Extended Service Plan’s, click here
Engagement Ring Maintenance
Our engagement ring warranty includes unlimited prong tightening, rhodium plating and cleaning.
For any further questions or to take advantage of your lifetime warranty, please contact us:
- Email: contact@lugaro.com
- Phone: 1-888-934-2349
Free Shipping & Returns
Free shipping option is available on all orders
Please allow up to 2-5 business days (4-7 business days if you pay with Flexiti) from the date of your order before your package is shipped out
Pick up in-store option
10 Day returns for online purchases
Jewellery items with MSRP $5,000 and up are eligible for Free 30 Days Return or 60 Days Exchange (on equal or greater value) from the delivery date.
Lugaro provides full refund for a purchase excluding any shipping & handling charges
Item must be in its original/unaltered condition
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